The following information is for those who have been sent an e-mail notification about their passports or ID cards applied for in London being ready and having been delivered to the consular office in London.
Should you wish to use your newly issued travel document for an upcoming trip, it is highly recommended to not purchase any travel tickets prior to receiving the document and checking the personal data contained therein. Please note that the consular office does not take any responsibility for losses or damages.
Please choose the method of collection that you opted for when submitting your application from the list below.
Please note that the modification of your declaration regarding the method of collection (in person or via post) is not possible at a later time.
For detailed information please click on the ’+’ sign next to the particular method of collection relevant to your case.
You may collect the document in the consular office in London only after booking an appointment for „Collection of new passports or other documents”.
The duration of the appointment is 3 minutes. Late arrival may result in the loss of the appointment.
Appointments for collection can be booked here.
The address of the consular office in London is:
1st floor, 100 Brompton Road, London, SW3 1ER.
When coming to your appointment, please make sure you bring along:
- the application form given to you by your consular administrator, and
- your previous passport to be invalidated, in case it was given back to you at the time of your application.
Minors’ passports may be collected by any of the parents entitled to submit the application on their own – however, they must present a valid form of identification (passport, ID card or driving licence).
Passports are stored by the consular office for a year. Any passports not collected within a year from the receipt of our first notification email will be sent back to Hungary to the issuing authority for having them destroyed.
You may collect the document in the consular office in London only after booking an appointment for „Collection of new ID card(s)”.
The duration of the appointment is 4 minutes. Late arrival may result in the loss of the appointment.
Appointments for collection can be booked here.
The address of the consular office in London is:
1st floor, 100 Brompton Road, London, SW3 1ER.
When coming to your appointment, please make sure you bring along:
- the application form given to you by your consular administrator, and
- the envelope containing the PIN card that you were given at the time of your application (you will still be able to collect and use the ID card without the PIN card – please refer to the information below), and
- your previous ID card to be invalidated in case it was given back to you at the time of your application.
Children over the age of 14 may collect their ID cards without the need for parental consent.
Minors’ passports may be collected by any of the parents entitled to submit the application on their own – however, they must present a valid form of identification (passport, ID card or driving licence).
The activation of the electronic function of the ID card is to be done with the assistance of our colleague upon collection. You will need to have the PIN card ready and provide a 6-digit code of your choice.
If your PIN card is lost before the activation, you may have it replaced only in a government office in Hungary. Our colleagues at the consular office cannot recover the PUK code that was blocked when entering the incorrect PIN.
You cannot start using the electronic functions assigned to your ID card without having them activated by using the PIN card first – however, you will still be able to use your ID card itself for travel purposes and for personal identification.
ID cards are stored by the consular office for a year. Any ID cards not collected within a year from the receipt of our first notification email will be sent back to Hungary to the issuing authority for having them destroyed
The consular office in London will send out a notification email and post the passports within 3 working days using Royal Mail services (as “signed for” delivery).
All deliveries receive their unique tracking number generated automatically by Royal Mail on the day of postage.
The consular office in London does not take any responsibility for the Royal Mail services or for any losses or damages that may occur during delivery.
Should you not receive your document within 8 days after having received our notification email, please doublecheck whether there are any circumstances regarding Royal Mail that could justify the delay (e.g. strike action). Should this not be the case, please get in touch with us via email as soon as possible to have the tracking number assigned by the Royal Post so that you could track possible delivery failures (e.g. whether the delivery address was entered incorrectly) at the provider.
If you wish to file a complaint directly to the provider regarding the delivery, please click here.
Should there be any changes to the postal address provided at the time of the application, it is the responsibility of the applicant to have the postal deliveries redirected to your new address as follows:
- in case of deliveries to a Hungarian address, such enquiries can be made to the provider Magyar Posta;
- in case of deliveries to a UK address, you may enquire at Royal Mail.
Passports returned back to the consular office in London and marked as ‘not called for’ are stored for one year. Any passports not collected within a year from the receipt of our first notification email will be sent back to Hungary to the issuing authority for having them destroyed.
As a main rule, new ID cards cannot be delivered by post as the activation of its electronic functions has to be done with the assistance of our colleagues.
Activating the PIN code can be done from the comfort of your home using the eSzeméyiM mobile application.
A smartphone with the following main parameters is required for using the eSzemélyiM application:
- operating system Android 7 or iOS 13 or higher
- NFC reading capability
- Internet connection – on a network shared with the computer
With the eSzemélyiM mobile application you can use your smartphone as a card reader as well, it can thus substitute special USB card readers. The card reading function is only available on Android smartphones.
You may find all the information you need to know about the eSzemélyiM mobile application at:
https://eszemelyi.hu/en/eszemelyim_mobile_application/
For the activation, you will need to have the PIN card ready and provide a 6-digit code of your choice.
You cannot start using the electronic functions assigned to the ID card without having them activated by using the PIN card first – however, you will still be able to use the ID card itself for travel purposes and for personal identification.
If you opted for postal delivery at the time of submitting your application, the consular office in London will send out a notification email and post the ID cards within 3 working days using Royal Mail services (as “signed for” delivery).
All deliveries receive their unique tracking number generated automatically by Royal Mail on the day of postage.
The consular office in London does not take any responsibility for the Royal Mail services or for any losses or damages that may occur during delivery.
Should you not receive your document within 8 days after having received our notification email, please doublecheck whether there are any circumstances regarding Royal Mail that could justify the delay (e.g. strike action). Should this not be the case, please get in touch with us via email as soon as possible to have the tracking number assigned by the Royal Post so that you could track possible delivery failures (e.g. whether the delivery address was entered incorrectly) at the provider.
If you wish to file a complaint directly to the provider regarding the delivery, please click here.
Should there be any changes to the postal address provided at the time of the application, it is the responsibility of the applicant to have the postal deliveries redirected to the new address.
